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FAQs
Single issues
Cancellations and refunds
Once an order has been placed. It cannot be canceled.
Purchases of individual issues – print and digital – are FINAL SALES and not returnable.
However, we can transfer your issue to whomever you like or donate to a reader in need if you no longer want to receive it.
Likewise, if your printed issue arrives damaged or the incorrect item was shipped, please contact shop@jaggedlinesmagazine.com and we will be happy to replace it with a new one. We require a digital photo as documentation along with your full name and mailing address.
We make every effort to package our magazine in strong, eco-friendly material. If the package is bent to fit into your mailbox, please report this issue to your postal service provider. We do not send a replacement item or a refund for minor dents or creases due to shipping.
Shipping and delivery
Shipping zones
We ship to U.S. and Canada only. Online orders may take 1- 3 business days to process depending on order volume and product availability date. We do our absolute best to process any orders placed Monday through Friday before 12 pm that same day. Our print/fulfillment company does not ship on weekends or after hours. If you need additional information, please contact JaggedLines Customer Service at  shop@jaggedlinesmagazine.com.Our business hours are Monday through Friday, 8 am to 5 pm, EST.
Delivery
All orders are shipped via UPS, and estimated delivery dates change based on location. You will be able to track your order with the information provided in your initial email. If you need additional information, please contact JaggedLines Customer Service at shop@jaggedlinesmagazine.com.
International delivery
We do NOT ship internationally. However, you can access the contents in different ways: either with a digital edition or contact us at shop@jaggedlinesmagazine.com to enquire about shipping to your country. We will be very happy to ship it for you if you bear the shipping cost.
Or you can get JaggedLines Magazine through social distribution—I’ll personally drop off copies at Dulles Airport for your contact to collect and take to your country. Email me before placing your order so I know I don’t have to ship it. You’ll get 50% off the cover price after 5 issues.
Alternatively, you can purchase it on eBay, where you’ll only pay local shipping thanks to their international clearing houses. No need to worry about high shipping fees — just meaningful content, delivered straight to you!Â
Gift issueÂ
A gift for someone else
If you want to buy a copy of the magazine as gift for someone else, you’ll have to enter the recipient’s name and address in the SHIPPING fields and your email address, name, and billing address in the BILLING fields.
You will receive the emailed receipt of your order along with tracking number. The recipient will be mailed the copy of the magazine.
Unfortunately, notes cannot be sent because magazine issues are handled by our print/fulfillment company.
Contact me
Contact JaggedLines
If your questions have not been answered here, contact Sara at sara@jaggedlinesmagazine.com.
Open a wholesale account with us
If you would like to stock JaggedLines magazine in your store, please contact Sara at sara@jaggedlinesmagazine.com with your name, your shop’s name and description, url, and your store’s full shipping address with phone number.
