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FAQs
Subscription information
Manage your subscription
When you purchase a subscription, you will be asked to create an account. Having an account will enable you to access your benefits — your digital edition, a digital archive, and exclusive contents, among the other things — from your dashboard. You will be able to access your account from jaggedlinesmagazine.com/my-account.
After logging into your account, you will be able to change address for shipping, update billing information, upgrade, renew, and more.
If you purchased a subscription, you will receive an email that your subscription needs to be renewed 3 days before it ends. If you selected auto-renew, it will be done automatically. Otherwise, you will have to get into your account and place an order.
As always, you can email us at shop@jaggedlinesmagazine.com for assistance.
Manage your membership
When you subscribe to our magazine, you will also receive a membership with exclusive benefits and privileges based on the subscription plan you choose. Our weekly newsletter, JaggedLines Force of Nature, will inspire and keep you informed with empowering stories and ideas for the autism community. It will help us stay connected and make a difference together! As a subscriber, you will also have access to your digital edition, a digital archive, and exclusive contents.
Upgrade
You can upgrade from the Subscription tab of your dashboard. When you upgrade, you will notice that a signup fee is included with the total. That fee is for the shipping for the whole year. The subscription app, used to provide this service, doesn’t include shipping to the total and it was the only way to include it. If you choose to upgrade through the Subscribe page, you will notice that shipping is included with the total and there’s no signup fee.
Cancellations and refunds
If you select Auto-renew, your yearly subscription to JaggedLines Magazine will auto-renew until canceled. You can cancel your subscription at any time by managing your account. Or you can email us at shop@jaggedlinesmagazine.com for assistance.
Once an order has been placed. It cannot be canceled.
Purchases of individual issues and subscriptions – print and digital – are FINAL SALES and not returnable.
However, we can transfer the remaining issues of your subscription to whomever you like or donate the remaining issues to a reader in need if you no longer want to receive it.
Likewise, if your printed issue arrives damaged or the incorrect item was shipped, please contact shop@jaggedlinesmagazine.com and we will be happy to replace it with a new one. We require a digital photo as documentation along with your full name and mailing address.
We make every effort to package our magazine in strong, eco-friendly material. If the package is bent to fit into your mailbox, please report this issue to your postal service provider. We do not send a replacement item or a refund for minor dents or creases due to shipping.
Shipping and delivery
Shipping
Online orders may take 1- 3 business days to process depending on order volume and product availability date. We do our absolute best to process any orders placed Monday through Friday before 12 pm that same day. Our print/fulfillment company does not ship on weekends or after hours. If you need additional information, please contact JaggedLines Customer Service at  shop@jaggedlinesmagazine.com.Our business hours are Monday through Friday, 8 am to 5 pm, EST.
Delivery
All orders are shipped via UPS, and estimated delivery dates change based on location. You will be able to track your order with the information provided in your initial email. If you need additional information, please contact JaggedLines Customer Service at shop@jaggedlinesmagazine.com.
International delivery
We do NOT ship internationally. However, you can access the contents either with a digital subscription or contact us at shop@jaggedlinesmagazine.com to enquire about shipping to your country. We will be very happy to ship it for you if you bear the shipping cost.
Gift issue and gift subscription
A gift issue or gift subscription for someone else
We can only process one subscription per person. If you want to buy a subscription or an issue as gift for someone else, you’ll have to enter the recipient’s name and address in the SHIPPING fields and your email address, name, and billing address in the BILLING fields.
You will receive the emailed receipt of your order along with tracking number. The recipient will be mailed the first issue in their subscription as specified by the issue number.
To renew a gift subscription, please use the instructions to buy a subscription, at the end of the recipient’s current subscription.
Unfortunately, notes cannot be sent because subscriptions and issues are handled by our print/fulfillment company.
Contact me
Contact JaggedLines
If your questions have not been answered here, contact Sara at sara@jaggedlinesmagazine.com.
Open a wholesale account with us
If you would like to stock JaggedLines magazine in your store, please contact Sara at sara@jaggedlinesmagazine.com with your name, your shop’s name and description, url, and your store’s full shipping address with phone number.